Payment Policy

Effective Date: 1 Jan 2025

At [Your Fashion Marketplace Name], we strive to provide a seamless and secure payment experience for both buyers and sellers. This Payment Policy explains the available payment methods, refund processes, and safety protocols on our platform.

1. Accepted Payment Methods

We accept a wide range of payment options to make shopping easier and more flexible:

  • 💳 Credit/Debit Cards (Visa, MasterCard, Rupay, etc.)
  • 💼 Net Banking (All major Indian banks)
  • 📲 UPI (Google Pay, PhonePe, Paytm, etc.)
  • 💵 Cash on Delivery (COD) – available on select orders
  • 🛒 Wallets & Pay Later Services – coming soon

2. Payment Process for Buyers

  • Once a buyer places an order, payment is processed securely through our certified payment gateway partners.
  • Buyers receive an instant confirmation via email or SMS after successful payment.
  • For Cash on Delivery, payment is collected at the time of delivery by our logistics partner.

3. Payment to Sellers

  • Sellers receive their earnings on a weekly payout cycle, 7 days after successful delivery and post-return window (as explained in our Seller Payment Policy).
  • All applicable fees (commission, taxes, return charges) are deducted before the final payout.

4. Refund Policy

Buyers are eligible for refunds in the following cases:

  • The product is returned as per the return/exchange policy
  • The order is canceled before shipment
  • The product received is damaged, defective, or not as described

Refund Timeline:

  • Prepaid Orders: Refunded to original payment method within 5–7 working days
  • COD Orders: Refunded to bank account or wallet (after bank details are submitted) within 7–10 working days

5. Transaction Safety

We use SSL encryption and industry-standard payment gateways to ensure:

  • Your card and banking information remains secure
  • Fraudulent activity is monitored and blocked
  • We never store sensitive card data on our servers

6. Payment Issues or Failed Transactions

If a transaction fails and the money is debited from your account:

  • It is usually auto-refunded within 5–7 business days
  • If not, please contact your bank or our support team with transaction details

7. GST and Invoice

  • Buyers receive a proper tax invoice for every purchase, including GST breakup (if applicable)
  • Sellers must ensure GST-compliant billing where required

8. Disputes & Chargebacks

In case of unauthorized payments, failed refunds, or chargebacks:

  • Buyers and sellers should first contact our support team
  • Unresolved disputes will be handled in accordance with Indian cyber and consumer protection laws
  • We reserve the right to withhold payments in case of investigation

Need Payment Support?

For help with payment issues, refunds, or transaction status:

Company Information

Company Name: MOBITEL DIGITAL OPC PRIVATE LIMITED
Registered Address: 1 Eldeco Centre, Malviya Nagar, Delhi – 110017
Email: digitalmobitel@gmail.com | info@trendcart.co.in
Phone: 7287096530