Refund and Cancellation Policy

Effective Date: 1 Jan 2025

At [Your Fashion Marketplace Name], operated by MOBITEL DIGITAL OPC PRIVATE LIMITED, we want to ensure that your shopping experience is smooth and satisfactory. This Refund and Cancellation Policy outlines the terms and conditions regarding order cancellations, refunds, and the process involved.

1. Order Cancellation

You can cancel an order under the following conditions:

  • Before Shipment:
    You can cancel your order before it is shipped. Please contact our customer support team as soon as possible at:
    • 📧 Email: digitalmobitel@gmail.com | info@trendcart.co.in
    • 📞 Phone: 7287096530
      We will process your cancellation request and issue a full refund.
  • After Shipment:
    Once your order has been shipped, it cannot be canceled. However, you may request a return as per our Returns and Warranty Policy once the product is delivered.

2. Refund Process

Refunds are issued under the following scenarios:

  • Product Return:
    If you return the product due to damage, defect, or any error on our part (wrong item, wrong size, etc.), a full refund will be processed.
  • Cancellation of Order (Before Shipment):
    If you cancel your order before shipment, a full refund will be processed to your original payment method.
  • Refund Timing:
    After your cancellation or return is confirmed, the refund will be processed within 7–10 business days. Refunds will be issued to the original payment method (credit/debit card, UPI, etc.).

3. Non-Refundable Items

The following products are not eligible for refund:

  • Sale items, discounted items, or products marked as “final sale”
  • Products damaged due to misuse or improper handling
  • Intimate wear or products with hygiene concerns that have been opened or worn

4. Partial Refunds

In some cases, partial refunds may apply:

  • Used or Damaged Products:
    If the returned product shows signs of use or is damaged in any way (other than defects or damage during shipment), a partial refund will be issued based on the condition of the item.
  • Missing Parts or Accessories:
    If you return a product with missing parts or accessories, a partial refund may be issued.

5. Refund Method

Refunds will be processed to the original payment method. Please note that it may take additional time for your bank or payment provider to process the refund.

  • Credit/Debit Cards or UPI Payments: Refunds will be issued to the same card or account used for the purchase.
  • Cash on Delivery: Refunds will be processed via bank transfer or digital wallets if applicable.

6. Contact Information

For cancellation requests or refund inquiries, please contact our customer support team:

  • 📧 Email: digitalmobitel@gmail.com | info@trendcart.co.in
  • 📞 Phone: 7287096530
  • Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (IST)

7. Legal Rights

This Refund and Cancellation Policy is in addition to your statutory rights under Indian consumer law. You have the right to request a refund or cancellation in accordance with the Consumer Protection Act of India.

Company Information

Company Name: MOBITEL DIGITAL OPC PRIVATE LIMITED
Registered Address: 1 Eldeco Centre, Malviya Nagar, Delhi – 110017
Email: digitalmobitel@gmail.com | info@trendcart.co.in
Phone: 7287096530