Returns and Warranty Policy

Effective Date: 1 Jan 2025

At [Your Fashion Marketplace Name], operated by MOBITEL DIGITAL OPC PRIVATE LIMITED, we want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your order, this Returns and Warranty Policy explains the conditions under which you can return products and what warranties are available.

1. Returns Policy

We accept returns for fashion products under the following conditions:

  • Eligibility for Returns:
    You can return an item within 7 days of delivery, provided it is in its original condition (unworn, unwashed, and with original tags attached).
  • Non-Returnable Items:
    The following items cannot be returned:
    • Intimate wear or products with hygiene concerns
    • Personalized or custom-made items
    • Sale or clearance items, unless defective
  • Return Process:
    To initiate a return, please contact our customer support at:
    • 📧 Email: digitalmobitel@gmail.com
    • 📞 Phone: 7287096530
      You will be provided with a return authorization and instructions for shipping the item back.
  • Return Shipping Costs:
    • Buyer-initiated returns: The buyer is responsible for return shipping costs unless the item is defective or incorrect.
    • Seller-initiated returns: If the item is defective or not as described, the seller covers the return shipping.

2. Refund Process

After receiving the returned product, we will process the refund within 7–10 business days. The refund will be issued to the original payment method, and you will receive an email confirmation once the refund is processed.

  • Partial Refunds:
    In cases where the returned product is damaged or missing parts, we may issue a partial refund or reject the return.
  • No Refunds:
    • Products that are worn, washed, or damaged by the buyer after delivery
    • Products returned after the 7-day return window has passed

3. Warranty Policy

We offer a 6-month warranty on selected fashion products, including clothing and accessories, against defects in material and craftsmanship. The warranty does not cover:

  • Wear and tear from regular use
  • Damage caused by misuse or improper care (e.g., washing or storing the item improperly)

If you believe your product has a manufacturing defect, please contact us within the warranty period:

We will assess the issue and, if applicable, offer:

  • A repair of the defective product
  • A replacement (if repair is not possible)
  • A full refund in case of irreparable defects

4. Exchanges

Exchanges are allowed if the product is:

  • Incorrectly sized (subject to availability of the correct size)
  • Damaged during shipping or manufacturing defect

If you wish to exchange a product, please follow the return process first, then select a replacement or different item.

5. How to Contact Us

For any return, warranty, or exchange-related queries, please reach out to our customer support team:

  • 📧 Email: digitalmobitel@gmail.com | info@trendcart.co.in
  • 📞 Phone: 7287096530
  • Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (IST)

6. Legal Rights

This Returns and Warranty Policy is in addition to your statutory rights under Indian consumer law. If your product has a defect, you are entitled to a remedy under the Consumer Protection Act of India.

Company Information

Company Name: MOBITEL DIGITAL OPC PRIVATE LIMITED
Registered Address: 1 Eldeco Centre, Malviya Nagar, Delhi – 110017
Email: digitalmobitel@gmail.com | info@trendcart.co.in
Phone: 7287096530