Shipping Policy

Effective Date: 1 Jan 2025

At [Your Fashion Marketplace Name], operated by MOBITEL DIGITAL OPC PRIVATE LIMITED, we are committed to delivering your fashion products as quickly and safely as possible. This Shipping Policy outlines the terms and conditions for shipping, delivery, and related services.

1. Shipping Locations

We currently offer shipping to India and select international locations. During checkout, you will be able to select your shipping address and see if your location is eligible for delivery.

2. Shipping Methods

We partner with reliable shipping carriers to ensure your orders are delivered securely and on time. The available shipping methods will be displayed at checkout based on your delivery address. These may include:

  • Standard Shipping
  • Express Shipping

Please note that shipping options and delivery times may vary depending on the destination.

3. Shipping Fees

Shipping fees are calculated based on the size, weight of the order, and the delivery location. The final shipping cost will be displayed at checkout before you complete your purchase.

  • Free Shipping:
    We offer free shipping on orders above a certain value, which will be communicated on the website or during checkout.

4. Processing Time

  • Order Processing:
    Orders are typically processed and shipped within 1–2 business days. Orders placed on weekends or public holidays will be processed the next business day.
  • Dispatch Confirmation:
    Once your order is shipped, you will receive a tracking number and a confirmation email with shipping details.

5. Estimated Delivery Time

  • Domestic Orders:
    • Standard Shipping: Estimated delivery time of 5–7 business days
    • Express Shipping: Estimated delivery time of 2–3 business days
  • International Orders:
    Delivery time for international orders depends on the destination and the shipping method selected. International shipping typically takes 7–15 business days, depending on customs and other factors.

Please note that delivery times are estimates and may vary due to factors such as weather conditions, customs processing, or carrier delays.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery. You can track your order using the carrier’s website or the tracking system provided in the shipping confirmation email.

7. Shipping Issues

If you experience any issues with your shipment, such as a delay or lost package, please contact our customer support team immediately:

We will work with the shipping carrier to resolve the issue as quickly as possible.

8. Delivery and Risk of Loss

  • Shipping Address:
    Please ensure that the shipping address you provide is accurate. We are not responsible for delayed deliveries or lost packages due to incorrect or incomplete address information.
  • Risk of Loss:
    Risk of loss for the products passes to you upon delivery. If you receive a damaged or incorrect item, please refer to our Returns and Warranty Policy for instructions on how to return the item.

9. Shipping Restrictions

  • International Shipping:
    Some international shipments may be subject to customs duties or taxes imposed by the destination country. These charges are the responsibility of the customer and must be paid upon delivery.
  • Restricted Items:
    We do not ship items that are prohibited by law, including items with hazardous materials or other restricted products.

10. Contact Us

If you have any questions or concerns regarding shipping, please feel free to contact our customer support team:

  • 📧 Email: digitalmobitel@gmail.com | info@trendcart.co.in
  • 📞 Phone: 7287096530
  • Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (IST)

Company Information

Company Name: MOBITEL DIGITAL OPC PRIVATE LIMITED
Registered Address: 1 Eldeco Centre, Malviya Nagar, Delhi – 110017
Email: digitalmobitel@gmail.com | info@trendcart.co.in
Phone: 7287096530