Anti-Fraud and Security Policy

Effective Date: 1 Jan 2025

At [Your Fashion Marketplace Name], operated by MOBITEL DIGITAL OPC PRIVATE LIMITED, we are committed to protecting our users—both buyers and sellers—from fraudulent activity and maintaining a safe, trustworthy environment. This Anti-Fraud and Security Policy outlines our approach to identifying, preventing, and responding to fraud and misuse of the platform.

1. What Constitutes Fraud?

Fraudulent activity includes, but is not limited to:

  • Selling counterfeit fashion items
  • Using fake or stolen credit/debit cards
  • Registering with false identity or documents
  • Listing misleading product descriptions
  • Intentionally not fulfilling orders
  • Attempting to hack, manipulate, or abuse the platform
  • Creating multiple fake accounts to exploit offers or mislead users

2. Security Measures We Use

To ensure safety, we have implemented the following:

  • KYC Verification for sellers (PAN, GST, etc.)
  • SSL Encryption for all transactions and sensitive data
  • Secure Payment Gateways to avoid card fraud and payment theft
  • Order Monitoring Systems to flag suspicious behavior
  • Login Activity Tracking to detect unusual access patterns

3. User Responsibilities

To help keep our platform safe, users must:

  • Keep login credentials confidential
  • Use only genuine identity and contact information
  • Report suspicious listings, sellers, or buyers
  • Avoid making payments outside the platform
  • Use strong passwords and logout after each session

4. Fraud Detection and Action

If fraud is suspected or detected:

  • The concerned user’s account will be suspended or terminated
  • Orders under investigation may be put on hold
  • We may request additional documentation or identity verification
  • Legal action may be taken where applicable

5. Reporting Fraud

If you encounter suspicious activity or are a victim of fraud:

  • 📧 Email: digitalmobitel@gmail.com
  • 📞 Phone: 7287096530
    We will investigate and take appropriate action within 3–5 business days.

6. Legal Cooperation

We fully cooperate with law enforcement agencies, financial institutions, and regulatory bodies when fraud or criminal activity is reported or detected.

7. Disclaimer

While we strive to maintain high security standards, users must understand that no system is 100% immune to threats. We encourage vigilance and responsible use of the platform.

Company Information

Company Name: MOBITEL DIGITAL OPC PRIVATE LIMITED
Registered Address: 1 Eldeco Centre, Malviya Nagar, Delhi – 110017
Email: digitalmobitel@gmail.com | info@trendcart.co.in
Phone: 7287096530